SaaS performance monitoring is complex

Understanding the drivers of the SaaS experience is complex for multiple reasons:

Many locations from which your users can access your SaaS applications

Depending on their location your users will go through different infrastructure chains to access the cloud.

  • From the main office, they will go through a secured gateway and may use a direct cloud service.
  • From a remote office they may go through a SDWAN network using either a private circuit or a local internet breakout, access the cloud directly or through a secured web gateway service like zScaler.
  • Finally your teleworkers connect to SaaS applications with their BYOD devices and connect directly or not to the cloud.

Different security and infrastructure layers used to access the cloud

There are many situations which drive the use of different network and security resources which IT has to keep under control. This is the opposite of when applications were accessed through an MPLS circuit backed with SLAs and this was all we had to monitor.

Each of this infrastructure or security layer is impacting the SaaS experience: when SaaS performance gets degraded, there are many suspects to look into, some you have visibility on and some which remain in the dark…

Numerous factors impacting how the SaaS platform will respond

There are many reasons why your SaaS platform may not be responding as expected. First you should consider the SaaS platform itself. In some cases it may be your code running inside a PaaS – Platform as a service- or your own applications feeding the SaaS platform.

Unpredictable path from your users to cloud providers

Then you should look into your network path to the cloud provider; internet routing, your own internet service provider and the private network that leads to it. Third, all the layers in charge of  securing the data exchanges (firewalls, proxies, cloud access security brokers, sandboxes, etc…) have an impact on performance. Finally the device, operating system and browser used to connect also influence the end user experience.   

As the productivity of your staff is critical to your business, understanding the performance of your SaaS applications is a key success factor.

You have to find ways to enhance it and fix performance issues:

  • Improve your SDWAN policy
  • Get your telecom operator to deliver better path and quality of service to your cloud service providers or use a specific service for Cloud Access
  • Use a specialized cloud access service (AWS Amazon Web Services Direct Connect, Microsoft Azure Peering Service or a special operator service providing low latency access to your cloud providers)
  • Have SaaS provider to improve performance

Kadiska helps you optimize SaaS connectivity and performance

Kadiska will track both the experience of your users but also permanently monitor the infrastructure layers used to connect to your cloud services.

  • Measure it so that you can manage it. You will know where degradations come from: SaaS response, data transfer, network latency or loss, the network path used etc.  You will reduce your MTTR (Mean Time To Resolve) instantaneously
  • Base your infrastructure decisions on objective facts and test them before you implement. This way you will make sure your investments and changes are spot on!
  • Understand which drivers are directly actionable, can be optimized by one of your providers or simply out of reach.
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Showing the internet path from users to application

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