SaaS experience: what’s at stake

SaaS application performance (response times and errors) strongly affects their business’ efficiency:

Sales Conversion

SaaS performance is key to sales conversion. End user experience is a crucial criteria during the evaluation of cloud services. Page load times will be key to converting prospects into SaaS buyers.


The SaaS model is massively leveraged to internationalize software businesses. Delivering consistent performance at a global scale is a must to support the international ambition of software vendors.

User adoption

User adoption is driven by digital experience. It translates directly into customers churning or not, which is a critical business factor for software companies.

Challenges: new environments require new recipes!

Traditional performance monitoring solutions simply do not align with the context of modern applications:

  • Cloud based applications rely massively on PaaS platforms where your DevOps team does not have access to the system layer and no agent can be installed.
  • Agile teams are massively automating releases and deployments (CI/CD). With the help of micro services, functionalities inside an application are evolving at any given time. The scale and the geography of the deployment also vary automatically. Traditional legacy monitoring solutions rely too heavily on manual configuration to remain a workable solution for experience monitoring. 
  • Most SaaS apps are designed for a business with global span. Traditional application performance monitoring is not designed for complex applications relying on public internet networks and cloud resources whose behavior changes every minute: DNS, CDNs, IP transit / peering points between operators.
  • Digital teams managed outside of the traditional IT are more focused on application development and do not have resources dedicated to performance monitoring. They need monitoring solutions that integrates with their DevOps / SRE context and processes. Above all they seek more programmability and more automation to do more while consume less resources.


What your SRE/DevOps teams require

  • The speed at which SRE/DevOps teams operate requires experience monitoring that automatically adapts to the application changes.
  • It needs to provide proactive feeds on the performance trends to correct and optimize adequately.
  • SRE and DevOps teams are designed to test new features and infrastructure options all the time; they need a performance feedback on their tests in real time!
  • Most teams deliver SaaS offerings at a global scale: their monitoring should also operate at world scale. 

What will Kadiska offer?

Unlike your traditional NPM and APM solutions, Kadiska has been designed for cloud native applications and services. Your team regains control on SaaS applications and cloud native applications.

  • Understand usage patterns (where, volume, what transactions are they using, overall performance)
  • CDN, 3rd party, app
  • Page load time drivers
  • Performance contributors
  • Resources
  • Errors
  • Where your users and your digital platform is performance being degraded
  • Managed performance stations testing all the layers of your app permanently (DNS, Network, TLS, HTTP)
  • Leverage a worldwide network of test point to identify any regional issue before your users do
  • Receive real time alerts with clear insights on the root cause of the degradation
  • Automatically detect the scope of a degradation
    • When (what changed vs your baseline)
    • For which users (device type, browser, geo location)
    • Why (which part got degraded - network, server, content loading, long tasks, errors)
  • Guide your team to the root cause through AI based drill down processes
    • Network: DNS, network path, latency / loss increase, TLS negociation
    • Server
    • Content loading: non-optimized rendering path, long tasks, poor compression / caching
    • CDN/3rd party performance
  • Identify performance hogs
  • Pinpoint infrastructure layer where an optimization can be achieved
  • Get recommendations to optimize CDN and cloud computing platform based on peer benchmarks

What’s unique about Kadiska?

Kadiska can monitor the experience of your SaaS users wherever they are:

Track performance from remote locations whichever connectivity they are using (local breakout, MPLS, DIA, SWGaaS…)

Understand any infrastructure factor impacting performance: DNS, Local connectivity, Internet/Cloud path

Track any degradation in the SaaS infrastructure


Kadiska is natively designed for modern application and digital platforms and will deliver experience visibility in a way that:

Optimize time to market

Kadiska is so simple to deploy that it will not require resources to deploy. Your team will be able to focus their efforts on what’s required to deliver the right user experience.

Focus on app development

Kadiska can be managed through tools your SRE/DevOps team is already familiar with, adding no workload for them.

Continuous Integration and Continuous Delivery (CI CD)

Kadiska automatically adapts to the changes made to your application. You simply do not have to care about it.

Global Footprint

Kadiska’s global network of performance stations makes sure your application is delivered with the best possible experience from any place on the globe.

Cover the complete delivery chain for your cloud native apps

Kadiska brings visibility on all the layers involved. End user devices, DNS, CDNs, 3rd party resources, Internet connectivity, cloud provider and application) and their respective impact on Digital Experience.

Sounds interesting?

Find 20 minutes to discuss your requirements and discover Kadiska’s capabilities.

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