Digital experience: what’s at stake for DevOps teams?

End user response times and errors strongly affect a digital business’ efficiency.
Digital services and E-commerce in particular are massively impacted by any customer experience degradation:

$1.6Bn

One second of additional latency costs $1.6Bn in sales for Amazon (source), every 100ms of latency

2%

Every second of improvement drives an increase in conversion by 2% at Walmart

7%

A 100-millisecond delay in load time cause conversion rates to drop by 7%

  • SEO and customer acquisition are driven by user experience: pages that load within two seconds have an average bounce rate of 9%. Pages that take five seconds to load have a bounce rate of 38%. 
  • Adoption of applications is also directly related to response times and error rates.

Challenges: new environments require new recipes

Traditional performance monitoring solutions simply do not align with the context of modern applications: 

  • Modern applications leverage PaaS offerings (Platform as a Service) where admins do not have access to the system layer and no agent can be installed
  • Agile teams are automating releases and deployments (CI/CD). With the help of micro services, functionalities inside an application are evolving at any given time. The scale and the geography of the deployment also vary automatically. Traditional monitoring solutions rely too heavily on manual configuration to remain a workable solution for experience monitoring for agile teams. 
  • Most apps are designed to support digital business with global span. Legacy performance monitoring solutions are not designed to bring visibility on the experience of users relying on
    • a complex chain of public network and resources (DNS, CDNs – Content Delivery Networks, IP transit / peering points between operators)
    • dynamic environments which are in constant evolution.
  • Digital teams outside of the traditional IT departments are focused on the development of their apps; they do not have resources dedicated to performance and monitoring. They need solutions that fit the work context and processes of their DevOps / SRE teams. To start they seek more programmability and a lot more automation to consume less resources.
User performance for SaaS and cloud services

SRE and DevOps teams' new requirements

  • The short / continuous development cycles require monitoring solutions that adjust automatically to the application changes.
  • They must provide feedback on the performance trends when a change is made without any manual action.
  • Most of these teams deliver services at a global scale: their monitoring should also operate at that scale.

What will Kadiska offer?

Unlike your traditional NPM and APM solutions, Kadiska has been designed for cloud native applications and services. Your team regains control on SaaS applications and cloud native applications.

  • Understand usage patterns (where, volume, what transactions are they using, overall performance)
  • CDN / Content delivery network, 3rd party resources, application resources
  • Page load time drivers
  • Performance contributors
  • Resources
  • Errors
  • Where your users and your digital platform is performance being degraded
  • Proactive alerting powered by a global network of performance stations
  • Guided troubleshooting
  • Enhance user experience
  • Benchmark your performance against your peer
  • Get recommendations for better CDN, hosting options based on where your users are located
  • Managed performance stations testing all the layers of your app permanently (DNS, Network, TLS, HTTP)
  • Leverage a worldwide network of test point to identify any regional issue before your users do
  • Receive real time alerts with clear insights on the root cause of the degradation
  • Automatically detect the scope of a degradation
    • When (what changed vs your baseline)
    • For which users (device type, browser, geo location)
    • Why (which part got degraded - network, server, content loading, long tasks, errors)
  • Guide your team to the root cause through AI based drill down processes
    • Network: DNS, network path, latency / loss increase, TLS negociation
    • Server
    • Content loading: non-optimized rendering path, long tasks, poor compression / caching
    • CDN/3rd party performance
  • Identify performance hogs
  • Pinpoint infrastructure layer where an optimization can be achieved
  • Get recommendations to optimize CDN and cloud computing platform based on peer benchmarks

What’s unique about Kadiska?


Kadiska can monitor the experience of your SaaS users wherever they are:

Track performance from remote locations whichever connectivity they are using (local breakout, MPLS, DIA, SWGaaS…)

Understand any infrastructure factor impacting performance: DNS, Local connectivity, Internet/Cloud path

Track any degradation in the SaaS infrastructure

Deploy

Kadiska is natively designed for modern application and digital platforms and will deliver experience visibility in a way that:

Optimize time to market

Kadiska is so simple to deploy that it will not require resources to deploy. Your team will be able to focus their efforts on what’s required to deliver the right user experience.

Focus on app development

Kadiska can be managed through tools your SRE/DevOps team is already familiar with, adding no workload for them.

Continuous Integration and Continuous Delivery (CI CD)

Kadiska automatically adapts to the changes made to your application. You simply do not have to care about it.

Global Footprint

Kadiska’s global network of performance stations makes sure your application is delivered with the best possible experience from any place on the globe.

Cover the complete delivery chain for your cloud native apps

Kadiska brings visibility on all the layers involved. End user devices, DNS, CDNs, 3rd party resources, Internet connectivity, cloud provider and application) and their respective impact on Digital Experience.

Sounds interesting?

Find 20 minutes to discuss your requirements and discover Kadiska’s capabilities.

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